Pairing issues

When the connection between your handlebar unit/ ringshifter and you thru axle is lost, and the regular pairing instructions don't seem to work, please have a look at the instructions below. 

 

Malfunction Cause Rectification How?
Pairing issues The batteries of the handlebar unit or thru axle are empty

Check the battery status of the smart thru axle

Check the battery status of the ringshifter

Check the battery status of the dropbar handlebar unit

Recharging the battery of the smart thru axle

Recharging the battery of the ringshifter

Replacing the handle bar unit's battery

  The handle bar unit and the thru axle run on different
versions of the firmware
Install the new firmware and pair again

Update firmware

Pairing instructions

  Pairing still doesn't work Hard resest

For the handlebar unit & thru axle: Clear pairing by pressing the button for 25 seconds.

For ringshifter – Clear bonds sequence:
• First move the ringshifter upwards for at least 5 seconds and release it when the LED starts to blink green.
• Then move the ringshifter upwards again for at least 25 seconds and release it when the LED starts to blink red.
• The ringshifter has now cleared all its pairing & bonding information and has rebooted.

Now pair again: 

Pairing the handlebar unit with the thru axle

Pairing the ring shifter with the thru axle

  The mobile app is unable to detect my handlebar unit still having legacy software, how to continue? Ensure the thru axle is added first to the mobile app and hereafter retry to add the handlebar unit.

 

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